Welcome to SwiSh Basketball - the players choice for basketball in the UK!

Terms and Conditions

Customer Service and Support
Contact for the Supply of Products or Services
Availability of Goods
Prices and Payment
Postage Costs and Delivery
Customer Obligations
Returns, Refunds and Cancellations
Guarantee
Trade Marks
Privacy
Disclaimer
Transparency

Customer Service and Support

SwiSh basketball’s online shop is usually available 24 hours a day, 7 days a week. All online orders are confirmed via an email message. Further emails are sent to confirm completion of payment processing and dispatch of the order.

Telephone orders, after sales and all other customer support is generally available between 8am and 8 pm Monday to Saturday. Outside the above hours or when nobody is available to take a call, an answer machine service is offered for customers to leave their details. SwiSh will usually respond to messages received within one working day.

Email correspondence is usually acknowledged within 1 working day.

SwiSh aims to give a response to all queries within a week of receipt however received. Wherever possible the query will be resolved in this timescale, however the nature of some queries deems a longer period to achieve full resolution and in this case SwiSh will inform clients of the action being taken and expected timescales for resolution.

If SwiSh does not respond to your query within its specified timescales then please check with us that the original communication has been received.

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Contract for the Supply of Products or Services

No contract for the supply of products or goods will be deemed to exist between you and SwiSh basketball unless, and until, an email is sent to you by Swish basketball confirming that your order has been dispatched following successfully payment processing and clearance. This confirmation e-mail amounts to an acceptance by SwiSh basketball of your offer to buy goods or services from SwiSh basketball and this acceptance is effective regardless of whether or not you receive the e-mail.

SwiSh basketball are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services advertised, their price, any description applied to the goods or services, the availability of the goods or services, or the order itself.

The Buyer has the right to withdraw the order for up to fourteen days from receipt of the goods. Withdrawals must be notified in writing, by email or post, See the Returns section below for further details.

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Availability of Goods

All goods advertised for sale by SwiSh basketball are subject to availability. If an item turns out to be unavailable we will inform you by e-mail or by telephone.

We will not charge you for goods that we cannot supply. However we will not be responsible for any consequential damage or losses that you may suffer if we fail to supply goods.

We have attempted to display the goods on the site as accurately and fairly as possible but are subject to the available reproduction techniques and the accuracy of information supplied to us by the manufacturer. If you identify a difference between the information and the actual goods supplied then your right to withdraw should be used. See the Returns section below for further details.

Due to licencing restrictions in our supplier terms, with effect from January 2013 SwiSh can only sell into the European area.

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Prices and Payment

The price displayed on the web site at the time of ordering will normally be the price to be paid. However we reserve the right to alter prices from time to time without notice or make corrections where the price shown is inaccurate. When we have accepted an order we will not change the price that applies to that order. We make every effort to maintain prices but these may be subject to variations caused by factors beyond our control.

We accept payment by Visa/MasterCard and most other credit and debit cards. Card payments are subject to full address and security validation and authorisation by the card issuer and we will not be liable for any non-delivery or delay if a card issuer refuses to authorise payment. We will inform you by email or phone if authorisation is not given in full to enable an alternative payment arrangement to be made.

Our online shop provides a secure, encrypted, payment interface. Your transmission of your debit or credit card number and other details in relation to payment will be at your own risk. We cannot accept responsibility or liability for failures in transmission of information deletion, non-delivery or failure to store any communications by you.

Goods will only be dispatched once full payment has been received and cleared, including verification of the billing address and, if different, the shipping address.

The risk of damage to the goods passes to you once they are delivered to the address specified in your instructions.

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Postage Costs and Delivery

DELIVERY TIMES ARE FROM DISPATCH - most orders are dispatched within one or two working days of clearance of payment, subject to stock availability.

For UK addresses only: standard delivery is free on orders over £50.

Delivery service options are listed in the delivery options dropdown list on the shopping cart page or against individual items in the online shop.

Delivery options are based on destination (UK or Europe - sorry we are not licensed to sell branded products Worldwide) and on the level of service (expected delivery time / whether tracking is available / whether insurance is included / etc.) The amount due is calculated (and shown on the cart page) based on the weight of the products in the order and the delivery service selected.

PLEASE NOTE: Size and weight limits apply to some services and SwiSh reserves the right to decline an order or request additional delivery charges for orders that do not fit within the limits designated by the service provider. For large orders to non UK mainland destinations please contact SwiSh for the correct rate in advance of placing your order.

Swish will endeavour to dispatch all orders, on clearance of full payment, within 2 working days. Most are dispatched within 1 working day. If there is to be any further delay we will notify you accordingly.

Once dispatched, delivery times are the responsibility of the postal / courier service being used and are beyond SwiSh’s control. Please use the carriers website to confirm terms or their service.

We will pursue any missing or unduly delayed deliveries. Claims for non-delivery, missing or damaged goods should be made to SwiSh basketball within 7 days of expected delivery date.

NEXT DAY DELIVERIES

UK ORDERS ONLY: If you require your items urgently or guaranteed for delivery on a specific day please select the "Royal Mail Special Delivery" option and read NOTES below and the IMPORTANT notes about dispatch times shown on the website at the time of selecting the shipping method.

NOTES:
SAME DAY DISPATCH HAS A CUT OFF TIME OF 10:00AM on order completion/payment clearance.

Orders placed after 10am will normally be dispatched on the following working day and the delivery time will be from then. [N.B. The 10am cut off is necessary to allow time for selecting stock from our multiple storage locations and preparing for dispatch in time for carrier pick-up mid afternoon.]

Delays in dispatch will occur while we contact you if any checking is required such as shipping to an alternative address or partial/no verification of payment address.

Delays in dispatch may occur for several reasons, including but not limited to:

- Item requires personaiisation / printing before dispatch
- Payment verification incomplete
- Address details incomplete or mistyped
- If a product cannot be located for any reason
- If an item is on back-order (highlighted by a message in the cart/checkout)
- If there is an error in the stock levels
- If an item is marked 'subject to availability' or 'direct from supplier'

 

IMPORTANT:

Where there is a delay in dispatch, SwiSh will need to communicate this to you and action for resolution or advise of expected leadtime. Therefore it is important that you are contactable  by email or phone or both as in the order details given at checkout.

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Customers Obligations

By placing your order you confirm that your identity and contact details are complete and correct and that you accept the terms and conditions in this document.

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Returns Refunds and Cancellations

Instructions on how to return an item under the terms below are usually printed on the reverse of the shipping document - a pdf version can be viewed or printed here...

EXTENDED RETURN PERIOD ON CHRISTMAS GIFTS

Please note: for orders received in November and December our returns policy is revised - we extend the allowed return period until 15th January for goods bought as Christmas gifts.
All other TERMS AND CONDITIONS still apply. Goods must be unused and in their manufacturers' packaging so suitable for resale.

Cancellations: Under the Distance Selling Regulations orders can be cancelled (the customer can withdraw from the contract) for up to fourteen days from the day the ordered goods are received buy the buyer. Cancellations must be notified in writing, by email or post, and any goods dispatched prior to the cancellation should be posted back or returned as soon as possible.  A full refund of the original payment will be made on cancelled orders including standard shipping cost. The refund will be applied within 14 days of the goods being received back at SwiSh in unused condition. Any return postage cost is the Buyer's responsibility and is not refundable unless the goods are faulty and returned within 30 days of receipt of goods (see Faulty goods - below). For your own protection, please obtain a receipt of posting.

New Goods not as required: If you are not completely satisfied with your order when received, you can cancel the order (see above) or return for exchange or refund. If returning for exchange or refund, please post goods back within 21 days of receiving them stating your order number and whether you require an exchange or refund. Refunds will be made to the value of the returned goods, any postage costs are not refundable. Returned goods must be UNUSED and in their original packaging so they are suitable for resale for a full refund to be applied. For your own protection, please obtain a receipt of posting.

Faulty Goods: If you believe there is a fault with a product either on receipt of your order or under the terms of our guarantee, please contact us in the first instance giving the nature of the suspected fault. Corrective action will be agreed depending on the nature of the fault, whether inspection or return to the supplier is necessary and whether the fault was present on receipt of the product or after a period of use. If it is necessary to return a reported faulty item, please ensure you follow the instructions given, as a minimum stating your order number and the nature and location of the fault. Please return to the address below and for your own protection, please obtain a receipt of posting. The return postage is payable by the customer except where the fault is identified and the return is made within 30 days of receipt of the goods and the claimed fault is substatiated. When these are the case, SwiSh will refund the cost of the return method used or the cost of first class recorded post, whichever is less.

RETURNS ADDRESS

The address to be used for all returns is:

SwiSh basketball Returns
c/o Elmsmere
Green Lane
Chessington
Surrey
KT9 2DS

Your Rights

This does not affect your statutory rights as a consumer.

Customised / Personalised Items

Please note personalised items are not exchangable or refundable unless they are faulty.

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Guarantee

All goods are guaranteed against defect in material or workmanship for 6 months from the date of purchase, subject to fair wear and tear. Subject to examination to establish the defect and its nature, a repair or full or partial replacement or refund will be usually be offered.
Some goods may be the subject of additional warranties or guarantees given by the their manufacturers direct to you.

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Trade Marks

SwiSh basketball recognises the rights of ownership of all trademarks and brand names referred to in this catalogue.

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Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not disclose buyers information to third parties. The type of information we will collect about you includes your name, address, phone number, and email address.

Your payment card details are not retained in our records, they are deleted as soon as payment is complete. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date to the best of our knowledge.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

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Disclaimer

Nothing in these terms and conditions is to be taken to exclude or restrict rights granted to you by law in respect of goods supplied.
We do not accept responsibility for damage to goods caused by you.
We will not be liable to any person for damage or loss arising from the use of goods advertised on our site.

Without prejudice to your statutory rights the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free.
We will not be responsible for claims relating to the availability of our range, our ecommerce engine, our website, place of purchase or the success or level of sales resulting from these.

The information provided in the SwiSh basketball catalogue and the online shop has been checked for accuracy; however, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SwiSh basketball shall have the right to refuse or cancel any orders placed for products listed with the incorrect information. Policies, item availability, and prices are subject to change without notice.

Notices served under these terms and conditions must be in writing and will be deemed to be given when personally delivered, sent by confirmed fax or 3 days after being sent by registered mail to the address set out in our Dispatch Note.

Any failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of those terms and conditions.
These terms and conditions may be subject to change at any time without prior notice to you.

These terms and conditions shall be governed by and construed in accordance with English Law.

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Transparency

SwiSh basketball is a business owned and run by sole trader Caroline Ford of Elmsmere, Green Lane, Chessington, Surrey KT9 2DS

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